Shipping policy
At NeoWave, we aim to deliver your products safely, quickly, and conveniently right to your doorstep.
Order Processing Time
All orders are processed within 1–3 business days after successful payment confirmation. Once your order has been shipped, you will receive tracking details on your registered email or mobile number.
Delivery Time
Orders are usually delivered within 3–7 business days depending on your location and courier availability.
Please note that delivery times may vary due to:
- Weather conditions
- Courier delays
- Holidays or peak sale periods
- Unforeseen circumstances
Shipping Charges
We offer shipping across India. Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
Order Tracking
Once your order is dispatched, you will receive a tracking link to monitor your shipment status.
Delivery Information
Please ensure that your shipping address, phone number, and other details are correct while placing your order. NeoWave will not be responsible for delays caused due to incorrect address details or unsuccessful delivery attempts.
Damaged or Incorrect Products
If you receive a product that is damaged, broken, or tampered with, please contact us within 48 hours of delivery at neowavepods@gmail.com.
A parcel opening/unboxing video is mandatory for damage-related claims. Please record the complete unboxing process as proof to help us resolve your issue quickly.
Contact Us
For any shipping-related queries, please contact us:
📧 Email: neowavepods@gmail.com
Thank you for choosing NeoWave – Redefining Your Sound Experience.